Actricity integrated telephony using asterisk in its CRM & service portal Eschbach at Freiburg, 09.09.2009 integrating computer and telephone networks via software for Internet telephony (voice over Internet Protocol “/ VoIP) is in vogue. With the open source solution asterisk Swiss business software manufacturer Actricity has now integrated one of the most famous software solutions for VoIP CRM & service platform solution in its also open source-based -. Asterisk has been awarded recently by the trade magazine InfoWorld best open source software for Internet telephony. It supports voice services, voicemail, Conference calls, voice dialogs, directory services and speech recognition and allows the encryption of transmitted data packets in real time. Already for a long time the world’s established VoIP solution can be used integrated Skype by Actricity users.
Actricity calls or call dialogs via asterisk be launched directly from a phone icon in the tool bar. The portal also provides a Media list”, about which all contact information in the system can be selected and called directly. In addition, the sending of mails, SMS and fax messages is possible directly from the media list. The Actricity user can also enter notes to their VoIP phone calls in the mask call dialog”. Registered employees are accessible to their customers, business partners and colleagues at their usual office number in principle at any time and anywhere. You can also determine which calls to other contact persons or teams under circumstances be forwarded. Alternatively, calls to a fax, voice mail or email system can be diverted.
The asterisk system is designed for medium-sized companies, but can handle more than ten thousand calls per day if required. With asterisk a standard telephony integration available, which includes both conventional telephone exchanges and modern VoiP solutions our customers now, “Actricity CEO Martin Buhler explains. The availability and the customer service can be improved significantly. Then it can no longer happen, that customers not to get rid of your questions – or even a job miss a company, because once again, nobody was reachable. The entire telephony is seamlessly integrated into the workflow of Actricity.” Actricity Germany GmbH Actricity belongs to the Codex Holding AG, Rotkreuz / Zug and Actricity business portals demanding company with the innovative, Web-based 360-degree serves to build of customer – and service-oriented organizations and processes. In particular for medium-sized and large enterprises from industry, mechanical engineering, electrical engineering or technical services, Actricity offers innovative, scalable and future-oriented solutions, which is based on a central platform for customer relationship management, sales management, project management, support center, service processes and knowledge – and spare parts management. Currently four locations in Switzerland, in France and Germany, all services necessary for the holistic customer care are provided. With the Actricity “” Business portals CRM for sales and after sales “and ERP for service providers ‘ organisations receive comprehensive and efficient tools for the illustration of business processes related to sales, service and projects to an attractive price / performance ratio. Organizations can respond to more sustainable and with higher quality thanks to a global network of marketing, service and sales faster, the growing demands of the market.
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