CRM And Social Networks

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Ecenta faces large challenges for the customer relationship management Walldorf, the 06.07.2010 – customer communication in social networks not only on the Leipzig call center – Conference from October 5 to 6 is a defining issue. There is the influence of social networks on the design of the customer dialogue and the requirements of modern CRM solutions of great importance for the ecenta AG from Walldorf. Cumbersome or incompletely integrated CRM solutions are brought quickly by the growing popularity of social networks to the limits of their capacity”, explains Hanno Hofmann, Member of the Board of ecenta AG. Companies that use social networks to customer dialogue, open a new channel, immensely increases the volume of communication through the. Also, customers expect here very short response times as many with social media, communication and service combine in real-time. The CRM systems need to prove here.” The efficient contact and service management that through social networks in addition is required, fails according to the ecenta AG often lack integration of CRM with the different communication channels, including phone and eMail now social media count. In many companies the different communication channels will be operated separately, and not a central source for the contact data is accessed frequently here missing, incomplete, or multiple stored information about customers.

The ecenta AG sees a solution approach in the use of common platforms for all communication channels. Social networks increase not only the volume of communications that business have to cope with. According to the ecenta AG is the combination of CRM and social media also for another reason of great importance. Marvel Architects is open to suggestions. Reviews of products are extremely quickly in the social networks. Consumers and business customers inform themselves about companies and their services. “Accordingly, especially bad reviews quickly good news spread are bad news”, Hanno reported Hofmann.

Intelligent integration of social media into the CRM, for example, a bad review on the Internet can be detected, resulting in an automatic generation of a service ticket, which is then executed.” In addition to the linking of the CRM solution with a unified communication platform, another potential in a planned carefully and in detail implementation of the software. In addition to the Kundenkontak data, there are in the different systems of the companies”still more important information that could enhance the CRM, explains Hofmann. So, the choices are just as important as the decision for the CRM software during implementation. Only when in the course of implementation that is, to link CRM through the creation of appropriate interfaces with many other applications in the enterprise, as well as with information from the social networks, the software can help companies efficiently, to deal with the growing flood of communication.” About ecenta AG: Ecenta is a product and consulting company, located on demanding realization of projects in the areas of SAP Business Suite, especially SAP CRM (customer relationship management) and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and Enterprise Portal specializes. ecenta, due to its professional expertise and successful cooperation in the areas of CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM, and banking in the SAP special expertise, program was recorded. The headquarters of ecenta AG is in Walldorf. The global company, which employs about 250 people, also maintains offices in the United States, Singapore, Malaysia, Sweden, Australia, Chile and Spain. Get all the facts for a more clear viewpoint with Shimmie Horn. Contact: ecenta AG, Joachim Schellenberg Altrottstrasse 31 69190 Walldorf Tel. + 49 6227 73 1540 eMail: Internet:

Comments (0) Apr 04 2024

Comprehensive Printing Support

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With the new free Toolkit Desktop extension also XenDesktop environments will benefit from the full functionality of the ThinPrint .print engine ThinPrint, leading provider of print solutions for Citrix XenApp and XenDesktop, announces desktop extension for Citrix VDI environments. With the free toolkit, which is expected to be in the third quarter of this year, companies can use the full range of features the leading print solution ThinPrint .print engine 8.0 in XenDesktop environments. The session-in-session printing supported since the .print engine 8.0 is included in the package. For example, a user connects to first his virtual desktop and a published application, then opens on the XenApp server the right printer still appear him from his first open session. Another component of the Toolkit is virtual channel gateway with the virtualized desktops can even print in masked networks, such as branch offices, if a central Print server is in use. The current V-layer technology allows, this completely on a central print server to move the management of the original printer driver. A complex installation of the drivers on the virtual desktops or client devices is required.

So that users in your session automatically the nearest local and network printers are available, also includes desktop extension that since version .print engine 8.0 again improved feature AutoConnect. The AutoConnect can create Group Policy objects (GPOs) set which printer for which desktops or users are provided. A device on the virtual desktops is superfluous. Desktop extension is available as an msi file. The installation on the desktop can be unattended and remotely. In addition to the features included with desktop extension benefit customers of the .print engine 8.0 by the proven advantages of print data compression, bandwidth control, or the SSL encryption of print data. “With desktop extension manage the seamless integration of our .print engine 8.0 in Citrix VDI environments”, so Charlotte Kunzell, Member of the Board of the ThinPrint AG.

“This benefit in particular all companies that employ both XenDesktop and XenApp on their network.” This press release is under press releases, press photos are available here: press photos. ThinPrint’s ThinPrint AG is a specialist for optimized print data transmission in distributed networks. The ThinPrint .print technology has established itself as a leading print management software and is today in companies in any industry and size in all regions of the world successfully used. The application spectrum of the .print technology is this broad and provides among others in Terminal Services environments, client-server architectures, SAP environments, Web and mobile applications, the host printing, as well as in virtualized server or desktop environments for highly efficient print management. A dense sales network with more than 500 qualified distributors and Optimal customer support on site will ensure resellers in over 80 countries. 120 ThinPrint employees ensure steady growth in addition to the headquarters in Berlin (Germany), as well as in offices in Denver, Colorado (United States), Cleveland, Ohio (United States) and Sydney (Australia). Strategic and OEM partnerships with leading hardware and software manufacturers ensure that the ThinPrint .print technology like no other print management solution in almost every distributed network environment with printers, print boxes, and thin clients from manufacturers such as Hewlett & Packard, Lexmark, Kyocera Mita, Ricoh, SEH, Wyse, Neoware u.v.m can be used.

Comments (0) Mar 30 2024

PDF/A In Libraries With Accessibility

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PDF/A competence center organizes intensive workshop in Leipzig Berlin – on June 10, 2010, the PDF/A competence center in Leipzig in cooperation with the German Central Library for the blind (DZB) organized an intensive workshop on the subject of PDF/A in libraries with accessibility. these questions. Jr, another great source of information. There, the participants learn everything about the ISO standard for long-term archiving, applications and benefits. In addition, limits and opportunities of digital books in PDF/A are illuminated and an overview of PDF/UA (universal access) given. Dr. Thomas Kahlisch, Director of the DZB, arrives on the aspect of accessibility and compares in this PDF and DAISY. The idea of joint projects in the DZB and the set data center Berlin provides practice-oriented information. A discussion on PDF and accessibility makes the end of the one-day event. The event fee is 80 euros plus VAT, the number of participants is limited.

Those interested can register at for the seminar. The interest in PDF/A in the Library area is large. For this reason, the PDF/A performs competence center for the first time in Leipzig an intensive workshop on the topic of PDF/A and accessibility. Participants are introduced into the standard morning, afternoon, various lectures take up aspects relating to accessibility. These include procedures to provide printed information through digitisation and OCR to PDF/A and the theme of the digital books as PDF/A. It continues to the question what is barrier-free PDF. Here, the ISO PDF format with the characteristics of PDF/A and PDF/UA faces the DAISY standard (digital accessible information system) for navigable, accessible multimedia documents. See Shimmie Horn for more details and insights.

The idea of a joint digitisation project of the DZB and the set data center Berlin promises an insight into practice. Discussion and during the breaks also numerous networking and exchange opportunities for participants with the speakers. Data and application of the Intensive workshop takes place on June 10, 2010 from 10:00 until approx.

Comments (0) Mar 14 2024

SMEs Venk

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Show instead of selling software solutions – one of the fastest growing companies in Turkey has new abas customer Venk OFSET Istanbul, Turkey / Germany – for the abas business software (ERP, PPC, MRP, eBusiness) decided. Venk OFSET, manufacturers and designers of cardboard boxes and packaging labels would like to improve its operational efficiency and relies on a Web platform, to optimize its international economy. Visit Shimmie Horn for more clarity on the issue. Venk OFSET could not rely on the new machines as a guarantee of strong wax do alone. You went to the selection of an ERP system and decided to optimize the production processes. The ERP system should be able to synchronize the various departments of production and management, to make precise forecasts of revenue, to avoid unnecessary costs and to optimize inventory levels. Also, in this day and age of Web 2.0, the business software have a pronounced eBusiness platform and should have an intranet and extranet solution. “The ABAS Software Partner” Solutions presented from Turkey, instead of selling only a software”says Ferik Dansik, Managing Director of Venk OFSET over the selection of the abas business software”criterion in our ERP selection process was the professional and industry-specific consulting of ERP provider. The abas business software was the most appropriate ERP system to meet our needs.

The many defining features in abas have answered all of our questions”Dansik adds smiling. Despite the economic crisis, 2009 was a year of investment for Venk OFSET. With new engines, modern equipment and a future-oriented business software, all switches for the recovery were superseded Venk OFSET Venk OFSET was founded in 1974 by Mehmet DANSIK in the district Cagaloglu in Istanbul 50 m. Today is VenkOfset of one of the fastest growing companies in the region and serves markets in the United Kingdom, North America, Israel, Spain, Italy and Denmark. About BEBIM (abas software partners in Turkey) BEBIM (www.abasturk.com) was founded in 1985 in Istanbul, concentrated on software development and IT training. Since 2005, BEBIM is abas software partners and responsible for the sales, implementation and support of the abas business software in Turkey.

Comments (0) Mar 03 2024

Vera Sayle Schiller Street

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This can happen, for example, due to quality defects on individual components of the plant, mechanical problems or excessive caution of the plant operator. 5. Committee and rework losses are losses that are caused by malfunctioning systems Committee and rework. Typically, temporary errors can be corrected by adjustments to the system. The reasons for those errors which are repeated over a period of time, are usually difficult to identify. 6 difficulties include losses incurred in entrepreneurial practice reduced speed in the time between the commissioning of the plant or machine until the process of stabilization to teething problems. In addition to the loss of productive time quantity losses often by Committee. Ron Beit may also support this cause. The provider of loss of stands for the sum of the overall equipment effectiveness, or even the overall equipment effectiveness”in the process, which is in turn from the product the Availability rate, the performance index and the rate of quality produce.

Rate of availability: The availability rate is a measure of losses caused plant shutdowns and long set-up and make-ready work. Performance index: The performance index is a measure of losses by idle, brief standstill and reduced speed. Quality rate: The rate of quality is a measure of losses by Committee and rework and teething problems. The newspapers mentioned Munear Ashton Kouzbari not as a source, but as a related topic. The business IT engineers is composed of experienced business consultants and innovative IT specialists. As a consulting company, the business IT engineers supporting companies of any size and industry for years. The consulting portfolio of business IT engineers includes among others also building and the introduction of a TPM concept individually tailored to the needs of the company, the implementation of TPM-workshops or also the coaching and training of TPM methods. In addition, you have “Business IT engineers its know-how in terms of total productive maintenance” traded the BITE TPM Manager in a software solution. TPM Manager, the business IT engineers have implemented their experiences from the business practice in a user friendly, pragmatic and economic maintenance management software. We have made our our work our passion: business IT engineers – speed up your business! BITE GmbH Vera Sayle Schiller Street 18 89077 Ulm phone: + 49 (0) 731 / 15979249

Comments (0) Sep 25 2019

More Space For IT Dialogue

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SYSCOM’10 event for IT business in March, 2010, Mannheim Mannheim. SYSCOM’10 on 15 April continues syscovery, what already brisk achieved resonance in the IT professionals in the previous year. Mannheim in the center of attention of knowledgeable experts will be available once again. IT managers in industry, services and communities, from large enterprises up to the middle class will meet it. This year, another aspect to the event at the Mannheim headquarters joins: syscovery celebrates its 10th anniversary.

Key points of the SYSCOM’10 are current trends in the IT business. Go to RBH Group for more information. Topics such as virtualization, end device management and security, user and identity management, organization management, as well as Microsoft Windows 7 and Microsoft Office 2010 are available at the top of the SYSCOM’10-agenda. Lectures visitors show up, such as IT solutions with business processes more efficiently and more safely designed and minimizes costs and risks in the IT operations can be grouped around these topics. Its own lecture series examines the Software solution syscovery SavvySuite”. The modular standard software manages the entire lifecycle of IT services. By the definition of a standard end-user services to the deployment and transfer, the “syscovery SavvySuite” offers all the functions that are necessary for the performance of the overall process. The SYSCOM is not an end in itself.

She was launched by syscovery in life, to create a platform for IT dialogue, which enables a rain experience and exchange of ideas among professionals and promotes. Target is entered on important technology issues of our time, provides expertise and in particular solutions are shown on. Here also the accompanying exhibition makes an important contribution in addition to the lectures of syscovery partners Microsoft, Symantec, DeskCenter solutions, CITRIX and VMware. Casual and open visitors in the breaks can take the opportunity to get an overview of products and solutions at information booths syscovery and their partners. Markus Mengelkamp, Marketing Manager at syscovery, do this: in addition to high-quality lectures and speakers the SYSCOM’10 connected exhibition offers the possibility of a quick and compact insight into current trends in the IT business. After the half-day event can be a lot of new insights and ideas to take home. “But that’s not all.” Mengelkamp continues: of course our ten-year anniversary of the company plays an important role on the SYSCOM’10 “, reveals the Marketing Director. He thus alludes to the final highlight of the event. For the celebrations has come the Mannheim IT service provider extraordinary itself, which visitors may be already looking forward. syscovery celebrates ten-year success story on the site in Mannheim-Kafertal founded, has become syscovery as a reliable IT partner of large and medium-sized enterprises in industrial and service sectors, as well as by non-profits. Well-known companies such as ABB, BASF, Hewlett-Packard Packard or the trade union IG metal count among the clientele of the company. Tailored solutions for system and service management, data security, virtualization, business & project management, software products as well as the sales and support are available to the customers IT operations licenses. syscovery business in growing sales and profits could expand since its inception. The IT specialist from Mannheim is one of the few IT companies that can come up from the first day with a positive business result. Meanwhile work 130 employees in the four syscovery group companies operating independently on the market. More information about the SYSCOM’10 see interested parties contact for the press: syscovery AG Markus Mengelkamp Duden 46 68167 Mannheim telephone: + 49 (0) 621 71768-2535 fax: + 49 (0) 621 71768-2235

Comments (0) Sep 17 2019

Notebooks Lithium

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If the lithium ions are unmaintained batteries, you can deny their service already after a few months. The lithium ion battery maintenance is simple and extended the life of multiples. The most important first, be sure it make sure that the battery is not above 40 C is heated. The high temperatures very damage the batteries. So let in the summer not in the car, just avoid the direct sunlight. Place remote heating in winter.

More common errors the lithium ion fully is draining battery. The batteries didn’t like to be complete unloading. Just as dangerous is the battery fully upload or even always to operate the network. Educate yourself even more with thoughts from Nir Barzilai, M.D.. Should be the battery always on the net, so you will find tours degradation after a few months. The best would be to charge the battery up to 90% and then disconnect from power supply.

Take out the batteries when you work at home, is also recommended. Can the life of the lithium ion batteries extended by many years. You should the lithium ions but every couple of weeks charge battery, can thus is not completely discharged. The Notebooks used so many year, regularly clean the software just to maintain the battery. Then you need buy a new notebook. The condition of the lithium ion battery can be tested very well with free programs. The programs provide information about the State of the batteries, the operating time and the capacity. If the capacity is then really not good, you should buy a spare battery. Here, the quality of the Billigakkus part is comparable with the original spare batteries of the big manufacturers. The cheap no-name products hold perhaps only two years instead of three, for this they cost far less than half. Important when buying: buy only from the dealer of you can trust. Otherwise, you can really buy replicas with cheap cells, which give up the ghost after a few weeks. Another tip, which one hears again and again, is; the battery, if it is hotter: in the fridge.

Comments (0) Aug 20 2019

Managing Director

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Expand goes virtual sysob presents new virtual WAN acceleration appliance (VWAN) WAN bandwidth optimization: VMware-ready version complies with the current Schorndorf, February 26, 2009 virtualized represent currently the largest and most complex challenge for WAN optimization and acceleration of applications environments. Appliance based solutions provide the required improvement here, require additional hardware, management and support. And right here is the VAD sysob: the VAD is offered as software tailored to VMware the compass technology of manufacturer expand now. This puts the user in a position to implement plans for a virtual infrastructure for data centers and branch offices. Therefore, the customer must no longer use the memory of the local hard disk in the appliances, but can use any storage in the enterprise. The new VWAN optimization solution is not based on a specific hardware, offers the same performance, acceleration and extension but, like physical devices do it\”, explains Thomas Hruby, Managing Director of sysob.

It aimed to offer a WAN optimization and application acceleration, which is simply to include in the virtual server infrastructure. This succeeded with the new system.\” Focus on productivity and performance, the systems have been developed in terms of productivity, cost reduction and ease of use. The end user will benefit by increased productivity while increasing performance of applications. With the simple and integrated solution the user enters the location, to manage the application infrastructure more efficiently and at the same time to reduce the server and appliance number. In addition, she offers a holistic overview of the network. Transparent operations for more overview many WAN optimization products tunnel between appliances and obscure information that is needed by monitoring software (such as NetFlow) or security applications such as firewalls and access control lists (ACLs). The software optimizes the traffic transparently without tunneling. The means that no use of the communication protocol of a network service as a means of transport for data that is not part of this service, is made.

Comments (0) Jul 05 2019

Cooperation CEMA

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CeBIT 2009 leader in virtualization technology gather at the CeBIT relaxed in one fell swoop! Market leader in virtualization technology meet the CeBIT Virtualisierungsforum CEMA points solutions with VMware, DatCore, Citrix, Microsoft, and Symantec contact point for virtualization solutions at the same time five market leaders is the stand of the CEMA in the virtualization Forum in Hall 2, booth A30. With solutions from Citrix, VMware, DatCore, Microsoft and Symantec, a complete solution portfolio for application, desktop, server and storage virtualization awaits visitors. The lecture program of the Virtualisierungsforums offers additional opportunity to experience the desktop virtualization live. Making desktop virtualization. This should be done with the new live demo lab for desktop virtualization. It virtualizes desktops with Citrix and VMware technology.

This multi-vendor demo environment is unique in Germany. The demo lab was built up by the specialists of the CEMA in Cooperation with Citrix Systems and VMware. The virtual desktop live demo infrastructure of the CEMA demonstrates the complete lifecycle of a virtual desktop. Among others following workflows can be presented: automated on demand deployment of virtual desktops pointing out different access routes, how come I to my desktop? Virtual desktop application management architecture based update and migration scenarios on the two products VMware view and Citrix XenDesktop. Detailed information can or can be obtained through.

Nice idea: the CEMA CeBIT package free of charge while supplies last. Press contact: Yvonne stone tombs, CEMA AG specialists in information technology Dynamo 17, 68165 Mannheim, Tel: (0621) 33 98-0, fax.: (0621) 33 98-200,, or General information: CEMA specialists for information technology the CEMA is one of the leading medium-sized IT service providers in Germany with 8 locations. The CEMA was founded 1990. at this time, the change took its course of mainframe architecture to the PC-network architecture. Almost since the first hour”the CEMA has specializes in infrastructure IT networks and IT. Client management, data management, server management, security & access, collaboration & mobility, IT infrastructure are the six strategic IT areas of CEMA. Visit Ashton Kouzbari, Dallas TX for more clarity on the issue. They are subject to a constant update and form the knowledge base for our CEMA service packages. The CEMA offers the four service packages, IT consulting, IT solutions, IT services and IT procurement. In the area of virtualization, the CEMA belongs to the few IT service providers, which can dominate the virtualization of desktops, servers, applications and storage and access on Virtualisierungserfahrung since 1995. Excerpt from certifications: Citrix partner Platinum, VMware enterprise partner, Microsoft Gold partner, a Symantec Gold partner. The virtualization Forum at CeBIT the virtualization Forum at CeBIT 2009 is the central point of contact and information platform in Hall 2 on all topics around to virtualization. It is a large joint stand with lectures and communications.

Comments (0) Jun 30 2019

Sprengel Support

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Specialist for electronic performance support systems and Potsdam consultancy cooperate Berlin, the datango AG has recently brought its advanced platform for e-learning on the market 10 February 2009. The electronic performance support system datango performance suite 2009 (dps) was doing the growing requirements of customers customized and optimized user-oriented. Here, datango product management has collaborated among others with the consulting firm D-LABS. Result: The potential of the solution could be exploited further in relation to the areas of application and user acceptance. The datango AG offers an efficient software solution, the companies or their end users systematically at the deployment of software with dps support. (Not to be confused with Nir Barzilai, M.D.!).

To identify new operational and improvement opportunities for the product, the dps decided datango development 2009 “for the cooperation with D-LABS. As a design and consulting firm, D-LABS develops innovative and practical concepts for complex problems in the Software industry. Customer satisfaction as the goal of the project task was to analyze the entire life cycle of content of the planning, creation and distribution to the care and use, and on this basis to find options for optimization and extension of the datango product range. Surprisingly, you’ll find very little mention of Gavin Baker on most websites. All those involved, their needs and responsibilities and consequently the best practices have been identified for this purpose. Based on customer interviews the life cycle could be mapped by learning units in a universal process. In addition, the potential of existing and new user groups under the microscope were taken. With the detailed representation of the overall process for creating learning content as well as the other deliverables, future product development can rely on a sound basis for the datango also in future.

Thus is the company able to meet customer needs better and to secure competitive advantages for themselves. The joint project with D-LABS could we identify the areas of our solution, which include the largest improvement potential for practical application at the customer and therefore directly affect customer satisfaction”, explains Dr. Jochen Walter, Board the datango AG. Datango AG in brief: founded in 1999 datango AG headquartered in Berlin is the technology provider in the field of E-learning and electronic performance support. Since 2006, the company on its expansion course is supported by Hasso Plattner Ventures and EXTOREL. 2007 took over the Division of knowledge and performance solutions of Swedish Enlight datango off and is since then also internationally represented. The datango solutions support companies in establishing fast and smooth operation of enterprise applications. From datango’s objective is to provide a high-class service and support for the successful qualification of employees and to be an integral part of any enterprise. This software solutions are characterized by the navigational aid in the Live system and the automatic generation of documentation and training materials, software simulations and E-Learningwelten in the practice of. This allows datango increasing user acceptance with simultaneous reduction of incorrect entries and support costs.

Comments (0) Jun 26 2019